Rates
Flat Rate Fee
My fee for in-home services is $120 per hour ($106.19/hr, + $13.81 HST). If you are outside my service area (Orangeville, Shelburne, Grand Valley, Erin, Palgrave) there is an additional $60 charge ($53.10 + $6.90 HST) per additional half hour of travel time, minimum half an hour.
Pick Up/Drop Off Service
Sometimes, there may be an issue that I cannot diagnose and repair at your home. In these cases, I will pick up your computer and perform the full diagnostic and repair at my workbench. In these cases, I will provide an estimate for the length of time the repair will take, and price accordingly.
Rework Policy
Some computer problems can be especially pesky, and misdiagnoses aren't unheard of. If you're still having the same problem with your computer within 30 days, I will be happy to schedule another time to take another look at your computer and set things right. You will not be charged labor unless the time to repair your computer exceeds the time you originally paid. In these circumstances, the time you originally paid is put toward the time required for the re-repair. (If I originally needed two hours to look at your computer, then must come out for an additional three hours, you'll only be charged the difference of one hour -- five hours for the price of three.)
